+1-778-776-2406

FAQs

AURORA | 360 EXPERIENCE
Einform@aurora-360.ca
P:  +1.778.776.2406

Disclaimer: Important – Northern Lights are a natural occurrence, and Aurora | 360 is unable to guarantee activity, vibrancy, or colour on the evenings of any of the two (2) flight attempts** offered.  Aurora | 360 will do everything possible to offer our clients the best possible experience! Aurora | 360 reserves the right to cancel, or reschedule the flight, in case the weather conditions do not permit the departure, and/or safety of the passengers/crew is endangered.

** An attempt is considered as a period in which the plane could fly. There will only be one flight during the weekend, and Consulta Meta I.M. Inc. will decide if the flight occurs on the Friday, or the Saturday night, based on optimal space weather conditions, primarily focusing on: 1. Geomagnetic Activity Observations and Forecasts;  2. Solar Radiation Activity Observations and Forecasts;  3. Radio Blackout Activity and Forecasts.

FAQs:

  • For all events, a Yukon bus company will provide the ground transportation.
  • All Aurora | 360 Experience guests will receive a Welcome Package outlining itinerary / activities / events / meal selections / contact information / answers to additional FAQs.
  • 12 years of age is the minimum age permitted on the flight, when accompanied by an adult/legal guardian
  • Astro Tourism is exactly as it sounds: Traveling to exciting new places to learn more about the night sky and natural world

 

Cancellation policy:

  • If the tour is cancelled by Aurora | 360, the deposit will be refunded; otherwise the 25% deposit is non-refundable.

Cancellation fee (if cancelled by guest):

  • until 90 days before departure, 25% of the total amount;
  • 89 to 60 days before departure, 50% of the total amount; and
  • from 59 days to departure date, 100% of the total amount.

 

Payment Terms:

  • up until 90 days prior, 25% (non-refundable deposit);
  • 89 days, full payment is due.

OUR  YUKON  INSPIRED  MENUS

Aurora Photography

YouTube can provide preliminary information on how to take photos of the Aurora.

Weather & clothing

Dressing for success

January in the Yukon is mid-winter. The average day time high temperature is -14C and the nights can drop to -23C. That might sound cold, but our dry climate makes it very easy to be comfortable. By planning for winter weather and dressing in layers, you’ll be comfortable day and night.  The Yukon is always casual; jeans, fleece jackets and walking shoes are the local “uniform”. Depending on what other activities you plan to do, here is a list of clothing suggestions for you to consider:

Personal Clothing Suggestions

  • T-shirts and long-sleeved shirts – merino wool or poly works best for insulating
  • Warm winter jacket and/or vest, plus an extra fleece sweater
  • Wind shell – should be big enough to go over the fleece jacket or a sweater
  • Long underwear (tops and bottoms) – merino wool or poly works best
  • Warm pants and/or snow pants
  • Gloves or mitts, scarf and toque (winter hat)
  • Good winter boots
  • Sunglasses (even though we only have 6 hours of daylight, it can be quite bright)
  • Personal toiletry items; including skin moisturizer (the air in the Yukon can be dry)
  • Personal medications

Whitehorse is the capital of Canada’s Yukon and is a very modern city. Don’t worry if you forget to pack something, there is ample time in your itinerary to get any items you might need. And some of the local tour operators even include winter clothing use in the price of their day tour. You can also find up to date weather/weather forecasts at this link: https://weather.gc.ca/city/pages/yt-16_metric_e.html 

 

Other Helpful Information:

Mobiles

  • If you are planning on bringing your cell phone with you, please ensure that you have made arrangements with your local service provider in your home territory.   Bell Canada operates the cellular phone network in the Yukon (note: not all phone companies have an agreement with Bell Canada and therefore your cell phone may not work in the Yukon).
  • Mobile phone access is only available in and around the communities – once outside of a community there is generally no access.
  • Phone cards for use on all pay phones and hotel phones are very economical for long distance calls and are widely available for purchase in the Yukon. 

Banking

  • Credit cards (Visa, Mastercard and to a lesser extent American Express) are widely accepted.  All communities have automatic banking machines for cash withdrawals using credit cards or debit cards.   

Contacts

Aurora | 360
+1-778-776-2406

Kalin Pallett,
Aurora | 360 Project Lead

+1-867-335-6469

Westmark Whitehorse Hotel  
+1-867-393-9700

Media Contact:

Kalin Pallett
P: +1.867.335.6469
E: kalin@eddyline.ca

Any media interested in interviewing our special guest speakers, we ask that you please contact Kalin. The speakers are open to phone interviews, or live interviews, on location, in Whitehorse during the event.